Shipping policy
At NEKTAR, we are committed to delivering your luxury fragrances with care and efficiency. Please review our shipping policy below:
Shipping Locations
We currently ship exclusively within Canada. Stay tuned as we expand to more regions in the future!
Processing Time
- Orders are processed within 1-2 business days.
- You will receive a confirmation email with tracking details once your order has shipped.
Shipping Options & Delivery Time
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
Delivery times may vary depending on your location within Canada.
Shipping Costs
- Free Standard Shipping on orders over $100 CAD.
- A flat shipping rate will apply to orders below this threshold. The exact cost will be calculated at checkout.
Order Tracking
Once your order has shipped, you will receive a tracking number via email to monitor its progress.
Lost or Delayed Packages
If your package is lost or significantly delayed, please contact our support team at nektarperfumes@gmail.com. We will work with the carrier to resolve the issue as quickly as possible.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please reach out to us within 7 days of delivery with photos, and we will assist you with a replacement or refund.
For any additional questions, feel free to contact us at nektarperfumes@gmail.com. Thank you for choosing NEKTAR!